Cancellation & Refund Policy

Last updated 28 September 2026

Free trial

Every account starts with a 15-day free trial. You are not charged during the trial and no payment method is needed to start it.

Cancelling

You can cancel your subscription at any time from the Billing page in the app. Cancelling stops future charges. You keep access until the end of the month or year you have already paid for.

Refunds

• Payments for a billing period that has already started are not refunded, and we do not pro-rate partial months or years.
• If you were charged twice, charged an incorrect amount, or charged after a cancellation that went through, tell us and we will refund the affected amount in full.
• If a technical fault on our side stopped you using the service for a significant part of a paid period, contact us and we will look at a fair refund.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, and usually reach your account within 5–7 business days depending on your bank.

How to ask

Email support@trackhomework.com from the address on your account, with the date and amount of the payment. We aim to reply within 2 business days.